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(MoneyNewsWire.Net, March 29, 2018 ) Service delivery automation (SDA) is an umbrella concept where a series of human actions are automated by technologies in a business or IT process. SDA is basically an ability to complement legacy technologies with automated technologies that can simplify justifiable business cases and minimize disruption.
SDA can be used to gather pertinent information in the websites, administer purchase orders and invoices, check for unusual patterns in transactions, administer databases and delete IDs & passwords among others. The primary objective of most IT departments is to automate 80% of the services so that the remaining 20% which are more complex and custom can be given the expertise and attention they deserve.
This report studies the global Service Delivery Automation (SDA) market, analyzes and researches the Service Delivery Automation (SDA) development status and forecast in United States, EU, Japan, China, India and Southeast Asia.
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Companies Profiled in this report includes:
IBM Corporation
UiPath
IPsoft
Blue Prism
Xerox Corporation
Nice Systems Ltd.
Celaton Limited
Openspan. Inc.
Automation Anywhere, Inc.
Arago US, Inc.
Genfour Ltd.
Exilant Technologies Private Limited
The Global service delivery automation market can be segmented on the basis of automation type, solution, end user and region. On the basis of automation type, the SDA market can be segmented into independent automation and assisted automation. In terms of solution, the SDA market can be classified into macro or scripted automation, IT automation, BPM, robotic automation and artificial intelligence. On the basis of end-user, the service delivery automation market can be classified into Banking, financial services & insurance (BFSI), travel & hospitality, technology, manufacturing, technology & media and others which include retail, healthcare and energy among others.
Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia
Market segment by Type, the product can be split into
IT Process Automation
Business Process Automation
Market segment by Application, Service Delivery Automation (SDA) can be split into
IT Services
Pharma & Healthcare
Life Sciences
Others
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